POLICIES

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• Deposits:

A non-refundable and non-transferable 50% deposit is required for all appointments.

Deposits will be applied toward the final service rate, with the remaining balance due on the day of your appointment.

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• Rescheduling:

Appointments may be rescheduled at least 24 hours prior to the original appointment time, subject to availability.

Each appointment may be rescheduled one time only. Additional changes will require rebooking.

If a reschedule date is not immediately chosen, the deposit may be held for up to 15 days from the original appointment date. After this period, the deposit will be forfeited, and rebooking will be required.

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• No-Show Policy:

No-call/no-shows will result in a forfeited deposit and will require a $15 rebooking fee to schedule a new appointment.

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• Weather-Related Cancellations:

In cases of severe weather (e.g., hurricanes, heavy rain, snowstorms) where travel becomes unsafe, we will reach out to discuss rescheduling options.

Deposits and payments are non-refundable, including for weather-related cancellations, as these are beyond our control.

If you are unable to attend due to inclement weather but still wish to proceed with services, we will do our best to accommodate you based on availability.

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• CANCELLATIONS:

All cancellations must be made 24hrs prior to your scheduled appointment. Rebooking is required.

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• LATE:

Please arrive on time for your appointment. A 15 minute arrival after your scheduled appointment will result to a $15 fee. After 15 minutes, your appointment is subject to cancellation and rebooking is required. 

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• ONLINE PURCHASES:

All online purchases made through www.kenyahaynie.com, including virtual personal shopping experiences, makeup lessons, and e-gift cards are final sale, non-refundable, and non-transferable.

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KENYA HAYNIE & COVID-19 (strictly enforced)

In light of the COVID-19 pandemic, the following strict guidelines are to protect the client and makeup artist. The guidelines will be used in conjunction with the board rules for safety and sanitation that are currently in place. Please keep in mind that these requirements are in effect during the period of the COVID-19 pandemic and may be adjusted as necessary, and will be reduced when safe to do so. Violations of any guidelines will result in the appointment being cancelled immediately. 

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Safety Guidelines

1.​​​ Sick: If the client is feeling ill, the client is required to inform the artist in advance. Makeup artist is considered to use a disposable thermometer to check the temperature of each client. Any client who has a temperature above 99 F will be sent home immediately and not allowed to return until they have no fever and evidence of COVID-19 symptoms. 

2. Limited People: Only the client who is being serviced is allowed in the room or area where makeup service will be provided.

3. Makeup Artist: Makeup artist will wear personal protective gear such as face mask, face shield, and disposable gloves.

4. Work Stations: Makeup artist will clean and disinfect all work surfaces such as chairs, vanity station, and makeup tools.